Our customer relationship management interface revolves around a host of channels through which we can resolve customer’s queries and make them knowledgeable about the product. We have the expertise to offer email, online chat, and voice-based support to clients. Besides, we have a well-defined returns policy that can bar code returns and reship a replacement or reimburse customers through charge back to their credit card accounts.

Inventory management is another aspect of e-tailing that assumes great significance in the current globalizing scenario. Our inventory management, logistics, and fulfillment solutions are designed to ensure efficient inventory management and low inventory carrying cost to clients.

The support service solutions we offer also include client activity reports that are user-friendly and can be downloaded online by our clients. One feature of these reports is that one can view the web-enabled activity reports anywhere by logging in securely with a user identity and password.

The client account activity report shows all transactions debited or credited to the client’s account for the time selected. The client services department is also responsible for creating sales reports, usage reports, volume discount activity reports, turnover reports, and other custom reports as requested by the client.

Another solution we offer our clients is in order tracking. Order tracking is an interface that is useful to keep a track of customers’ orders. Customers can directly enter their order numbers and get the position of their online orders immediately. They can also contact customer support from the same page and request clarifications or shipment details.